Email Inquiries to APHA

Can I communicate with APHA by email?

Yes. Email addresses for many of the staff are available on our web site in the staff directory at http://www.apha.com/association/staffdirectory.html.

If you do not know which staff member or department to contact, send your question to Ask APHA at askapha@apha.com and it will be directed to the appropriate department for response.  Please indicate in the subject line what your inquiry is concerning (registration, transfer, amateur card, membership, address change, etc.)

Please provide your full name and membership number or mailing address with any inquiry so we can identify you.   Email messages that contain colored fonts and unusual background colors may be unreadable by the staff when redirected through our server.  Plain black text on white background is generally safer for business communications.

May I request ownership information on a horse through email?

If you request contact information for the owner of record on a specific APHA horse, we will provide the name and mailing address.  We are not able to provide telephone numbers, email addresses or web site addresses.

How can I inquire about paperwork I have submitted?

Send your inquiry to askapha@apha.com.  For inquiries about registration work in progress please provide the work order number sent by postcard notifying you that your work was received by APHA.

If you do not have your work order number please provide sufficient information concerning your paperwork such as horse names, foaling or breeding years, whether the item is a transfer of ownership, a new registration or a duplicate certificate, etc.  Please identify yourself with your full name and your membership number or mailing address.  

To inquire about other types of work such as Amateur card renewals, PAC enrollments, DNA testing, etc., please indicate the nature of the work in progress so your email can be sent to the appropriate staff member for a reply.

With sufficient specific information we can locate your paperwork more quickly.

Can I provide photos or correspondence that APHA has requested by email?

APHA currently does not accept correspondence or photographs required to complete registration work by email.  Items such as photographs, letters,  forms and affidavits requested should be mailed to the Association.

Can I submit an address change by email?

You can update your address, phone number or email address by sending the information by email.  Be sure to provide the membership number(s) the changes apply to.  If you have lost or forgotten your membership number please provide your name and your old address along with the changes to be made so we can identify you in our system.  Send your request to askapha@apha.com.

When can I expect a response to my email inquiry?

Please allow at least a week for a response to your inquiry.  In most cases you will receive a response more quickly.  If your email inquiry must be handled by a specific staff member it may take longer for you to receive a response.  

Email inquiries are handled in the order received.  If you require an immediate response to your question you should contact APHA by phone.  Our main phone number is 817-834-2742.

What types of information will you provide by email?

Email is most often used to inquire about paperwork in progress, to verify the current ownership of a horse, or to ask a specific procedural question about doing a registration or a transfer of ownership after reading the information on-line.  Members also frequently inquire about membership matters such as confirming membership numbers prior to renewing online or requesting a replacement for a lost membership card.  

Many email inquiries received by APHA, request information that is already available on the APHA web site.  The APHA web site provides information about programs, the registration process, bloodline requirements, transfer of ownership, fees, publications and forms, show calendars, and clubs.  There is also information about paint horse genetics, coat patterns, examples of patterns, and color requirements.  APHA brochures are provided on the web site and the APHA Rule Book is also available for viewing.

There are Frequently Asked Questions available on the web site which address most common situations.  Look under DO YOU NEED HELP and select the Frequently Asked Questions link.

If you are a current member you can research pedigree, progeny and performance records for any APHA horse by selecting MEMBER LOG ON.

If you look for the answer to your question on the web site and can’t locate what you are looking for, please let us know.  We’ll direct you to the correct web page, respond with the correct answer, or mail the appropriate information.  APHA is not able to respond to inquiries requesting veterinary advice, training advice, or appraisals of sale value on a horse.  

Can I request forms be sent to me by email attachment?

APHA forms are posted on the web site as PDF (portable document format) files for you to view, download or print.  You will require Adobe Acrobat Reader software to view or print the forms.  A form sent by email attachment would be a PDF file and would require the same software to be viewed or printed.  The software is available free of charge through our site for download to your PC.

Can I use email to request forms or brochures be mailed to me?

You can use email to request forms to be mailed to you.  Be sure to include your full name and mailing address, or your APHA membership number, with any request for forms or information.  Send your request to askapha@apha.com.

Can I ask for general  information about an APHA program by email?

We are certainly happy to answer any basic question by email.  For detailed explanations, APHA will mail you a brochure or program description.  These brochures are also available as PDF files for viewing on our site using Adobe Acrobat Reader software. With any email inquiry you send, please be sure to provide your name and membership number or mailing address so we can send you the forms or information you require.

Why didn’t APHA respond to my email inquiry?

APHA makes every effort to respond to each email we receive.  We are not able, however, to control delivery of messages through the internet.  There are times when messages are not received at our office.  It is also possible APHA responded to your inquiry and the reply was not delivered to you.  

A common email error that prevents replies from getting back to the sender is an incorrectly entered “return” address in your email program.  When you send an inquiry always verify that the return address is correctly displayed before you send the message.

The APHA web site uses anti-virus protection and filters to prevent computer viruses or questionable unsolicited messages from reaching our staff.  If the email message you send is infected with a virus, or contains words that may be screened by our filters, your message may not be received by our staff.  It is also possible that your internet service provider may have filters in place that misidentify a reply message as spam and intercept it.

If you have not received a response to your inquiry within a week, please contact us by phone, or you can try sending your inquiry again.